Job Description

COMPANY

At Catalyst Physician Group, primary care is redefined! As a physician-owned and physician-led organization, we are dedicated to transforming healthcare by putting patients at the center of everything we do. Our team of over 100 physicians and 500 employees operates across 21 locations in North Texas, providing personalized, accessible care that helps communities thrive.

At Catalyst, we believe in the power of relationships. Our patient-centric approach ensures that every individual receives comprehensive, connected care at all stages of life. From on-site lab services and telehealth to pediatrics and weight loss programs, we offer a wide range of services to meet diverse healthcare needs.

Join us in our mission to advance health through integrity, honesty, and exceptional patient care. Be a part of a dynamic team that is making a real difference in patient lives across all demographics and health spectrums. Together, we are Catalyst Physician Group - where your career can flourish as you help communities thrive.

JOB SUMMARY

The Medical Assistant- Patient Care Coordinator at Village Health Partners (now a part of Catalyst Physician Group) will handle inbound and outbound communications for our offices. These calls involve a wide range of clinical and administrative requests from patients, including appointment scheduling, visit preparation, medication refills and reconciliation, and follow-up care coordination. We're a purpose-driven organization, passionate about making a positive impact on the lives of our patients and providers. Join us and be part of a rapidly growing team that's truly making a difference!

This position will be fully onsite for the first 90 days, then eligible for a hybrid remote/onsite schedule per manager's discretion. All minimum standards and performance metrics must be met to remain eligible for remote work. Active MA certification is required for this role.

ROLE AND RESPONSIBILITIES:

• Communicate via phone, online chats, emails, and faxes with patients in a professional manner
• Use pre-defined clinical protocols to obtain and document required clinical information
• Identify special needs and take the proper steps to ensure patient appointments are scheduled appropriately
• Demonstrate the ability to multitask so that priority items are completed on time each day
• Appropriately escalate issues outside of existing protocols to meet the needs of the patient
• Update medical history based on the information provided by the patient
• Follow all HIPAA and privacy rules while discussing sensitive health information with the patient or their authorized delegates
• Schedule appointments and query clinical information from the EMR (e-Clinical Works)
• Meet performance and service level criteria
• Work well with a diverse group of professionals in a team environment

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Active Medical Assistant certification (CMA, RMA, or equivalent)
• Experience with medical EMR systems
• Knowledge of and adherence to OSHA and HIPAA rules and regulations
• Strong interpersonal and communication skills to interact effectively with patients and team members

PREFERRED EXPERIENCE:

• Previous experience in a Primary Care office setting
• Athena EMR experience

COMPETITIVE BENEFIT PACKAGE:

• Compensation commensurate with experience
• Medical, Dental, Vision Insurance
• Short/Long term disability Insurance
• 401K with employer match
• Health Savings Account options
• Paid Holidays and PTO
• Referral Programs

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