This role requires candidates who are currently authorized to work in the U.S. without sponsorship, and C2C arrangements are not accepted. This role is fully on-site.
Job Summary:
The IT Support Specialist is responsible for providing technical assistance and support for end-users, resolving service desk incidents, and ensuring smooth operation of desktop systems, peripheral devices, and related technology. This role involves troubleshooting hardware, software, and network issues, as well as assisting with IT projects and maintaining compliance with company policies.
Key Responsibilities:
Respond to and resolve technical support requests via phone, email, and in-person interactions.
Diagnose and repair issues with desktops, laptops, printers (including label printers), RF equipment, and other peripherals.
Install, configure, and maintain operating systems, printers (networked and local), and business applications.
Provide basic support for Office 365 applications.
Troubleshoot basic networking issues and escalate as needed.
Assist with IT-related projects and initiatives.
Maintain data integrity by following established data management policies.
Ensure compliance with all company policies, procedures, and IT standards.
Maintain a high level of professionalism in all interactions.
Work outside regular business hours when necessary.
Perform other related duties as assigned.
Qualifications:
Proven experience in desktop and peripheral device support.
Familiarity with Office 365 and basic networking concepts.
Strong troubleshooting skills for both hardware and software issues.
Ability to work independently and collaboratively in a fast-paced environment.
Excellent communication and customer service skills.
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