Job Description

At Verinext, we firmly believe that work should be as enjoyable as it is rewarding. Our team-oriented culture isn't just a buzzword; it's a cornerstone of our success. We're incredibly proud to have been recognized as a "Best Place to Work" by the Philadelphia Business Journal for 10 consecutive years.

Verinext is seeking a skilled IT Support Specialist for a contract role based onsite in Marcus Hook, PA. This position plays a critical role in maintaining seamless IT operations, delivering exceptional customer support, and executing technology projects aligned with organizational objectives. The IT Support Specialist will provide hands-on technical assistance, manage hardware and software configurations, and ensure compliance with established protocols. This role requires a proactive, detail-oriented professional capable of addressing user needs efficiently while adapting to evolving priorities in a dynamic environment.

Position Responsibilities

• Deliver prompt technical support to end-users via in-person visits, phone, email, or remote access tools.
• Deploy and configure desktop computers, laptops, and printers, adhering to asset management guidelines.
• Maintain and enhance knowledge of the different hardware and software systems to optimize performance.
• Address user inquiries and issues professionally, escalating complex cases to appropriate team members when necessary.
• Prioritize and manage support requests based on urgency and business impact.
• Document issue resolutions, track service requests, and ensure adherence to compliance processes, including SOX requirements.
• Follow IT support protocols, logging all incidents accurately in the ticketing system.
• Stay updated on current hardware, software, and network configurations to provide effective support.
• Participate in additional IT initiatives or tasks as directed by leadership.

Provide on-call support availability for 24/7/365 operations as needed.

Requirements

Position Requirements

• At least 4-5 years of experience in a help desk or IT support role, with 3 years focused on installing, configuring, and managing Windows-based workstations, laptops, and printers.
• Minimum of 3 years of recent experience troubleshooting computers, mobile devices, printers, and networks (Windows and macOS environments).
• Proven ability to lead complex IT projects independently while keeping leadership informed.
• Hands-on experience with mobile device deployment and configuration, including familiarity with mobile device management platforms (e.g., AirWatch or Intune experience preferred).
• Proficiency in imaging software for desktops and laptops (e.g., PDQ Deploy or MDT experience preferred).
• Strong knowledge of Microsoft applications, including Office 2016 through Office 365.
• Experience supporting endpoint protection tools such as Sentinel One, Automox, Proofpoint, or Rapid7.
• Ability to collaborate with external vendors to resolve hardware and application issues.
• Competence in IT administrative tasks, including asset management, software licensing, and inventory tracking.
• Demonstrated ability to work autonomously and collaboratively in a team setting.
• Strong leadership skills, with experience mentoring junior team members and establishing departmental standards.
• Ability to evaluate and improve IT processes, procedures, and systems.

Preferred Qualifications

• Associate or Bachelor’s Degree in Computer Science or a related field.
• Experience with SOX compliance or other regulatory frameworks.
• Certifications in relevant IT support or systems administration areas (e.g., CompTIA A+, Microsoft Certified Professional).

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)

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