Role: Instructional Designer
Location: Richmond, VA (primarily onsite, with some opportunity for remote work)
Duration: Long-term Contract
Statement of Work (SOW):
Develop a comprehensive training program
Design instructional materials, e-learning modules, interactive guides, and scenario-based training
Develop assessment tools and KPIs to measure the effectiveness of content and training
Project objectives:
Ensure schedule, scope, and budget are maintained.
Ensure end-user readiness
Performance standards:
7+ years' experience in instructional design, curriculum development, and large-scale training program implementation
Skilled in developing e-learning modules, interactive presentations, and instructional guides
Proficient use of authoring tools, preferably Camtasia, SnagIT, Microsoft 365
7+ years of experience in Training and Quality Assurance in Call Center and Billing Operations, preferred
5+ years of operational experience/knowledge (call center, billing, revenue /collections, dispatch, and field services), preferably in the water and gas industries and /or other utilities, preferred
Must possess a great personality, be an active listener who is approachable, and have a great sense of humor
Intermediate expert level in Microsoft Office Suite, Teams, and Forms
...color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. Please refer to our website: for access to our Right to Work and E-Verify Participation Posters...
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