General Manager Job at FranPartners, Huntersville, NC

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  • FranPartners
  • Huntersville, NC

Job Description

Overview

The General Manager (GM) plays a pivotal role within our organization, embodying the company culture and serving as the face of our window cleaning services in the community. The GM is responsible for a wide range of duties, including team leadership and management, client communication, sales, job scheduling, and ensuring the highest standards of service quality and customer satisfaction.

 

Key Responsibilities

  • Leadership and Culture: Act as the steward of the company culture, promoting quality and an exceptional customer experience.
  • Client Communication: Handle all direct client communications via phone, text, and email, ensuring prompt and clear responses.
  • Scheduling and Routing: Manage job scheduling and maintain a strong understanding of job locations for efficient routing.
  • Quoting and Inspections: Send out quotes and accompany potential clients on property inspections.
  • Customer Relationships: Build and maintain relationships with homeowners, restaurant managers, and local businesses.
  • Quality Assurance: Conduct follow-ups with clients post-service to ensure satisfaction and address any concerns.
  • Merchandise and Presentation: Carry merchandise kits, including towels, hats, socks, shoe booties, and thank you cards for touch-ups and gifts.
  • Safety Compliance: Ensure safety compliance in van operations.
  • Inventory Management: Oversee inventory management, including soap, towels, and equipment.
  • Team Management: Handle hiring, firing, and labor scheduling.
 

Skills and Qualifications

  • Communication: Excellent communication skills, with an emphasis on quick and clear responses.
  • Customer Service: Strong commitment to exceptional customer service and responsiveness.
  • Organizational Skills: Ability to manage multiple tasks efficiently, with strong attention to detail.
  • Leadership: Demonstrated leadership abilities and experience in managing a team.
  • Problem-Solving: Strong problem-solving skills and the ability to handle client concerns effectively.
 

Additional Requirements

  • Uniform: The GM is required to wear the company uniform at all times while representing the company.
  • Flexibility: Ability to adapt to changing schedules and job demands.
  • Community Engagement: Active involvement in the local community to promote the company's services.
 

Compensation

$70,000 - $110,000 (base + bonus)

 

This role is essential to our company’s success, ensuring that we deliver outstanding service and maintain a strong presence in the community. If you are a dedicated and dynamic professional with a passion for excellence, we encourage you to apply.

 

Job Tags

Full time, Local area,

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