Job Description

Description We are looking for a dedicated Customer Success Specialist to join our team in Long Beach, California. In this long-term contract position, you will play a pivotal role in supporting students and ensuring a seamless experience throughout their educational journey. This role requires strong communication skills, a problem-solving mindset, and the ability to collaborate with multiple teams to achieve positive outcomes. Responsibilities: - Provide compassionate and detail-oriented support to students, addressing their needs and guiding them through key next steps in a timely manner. - Identify underlying challenges and propose innovative solutions to help students overcome barriers to enrollment or continued education. - Effectively communicate the value of our institution by aligning its benefits with the needs and goals of students and their influencers. - Ensure accurate and compliant processing of financial aid applications in alignment with state and federal regulations. - Guide students through the financial aid process, clarifying steps and providing updates on their progress. - Educate students on financial aid options, rights, responsibilities, and alternative funding solutions, including scholarships and loans. - Collaborate with Admissions, Student Services, Education, Employment Services, and Accounting teams to enhance student satisfaction and operational outcomes. - Manage a designated caseload of students using various tools and processes to ensure their success. - Work closely with admissions representatives to assess students' likelihood of starting or continuing their education and to forecast enrollment outcomes. - Support students throughout their educational journey to ensure retention, persistence, and successful graduation. Requirements - Proven experience in customer service or student support roles, preferably in the education or financial services industry. - Familiarity with financial aid processes, including federal and state regulations. - Proficiency in using tools such as Avaya CMS, CRM systems, and Epic Software. - Strong ability to handle inbound calls and assist customers with inquiries and concerns. - Knowledge of billing and benefit functions within an educational or financial context. - Exceptional problem-solving skills with a proactive approach to addressing student needs. - Effective collaboration skills to work with cross-functional teams and achieve shared goals. - Excellent verbal and written communication skills to clearly convey information and provide guidance. TalentMatch® ­Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Permanent employment, Contract work, Temporary work,

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